Help
Frequently asked questions
Everything you need to know before the lights go down. Can't find your answer? Contact us.
Getting started
What is BigScreen Date?
BigScreen Date is a dating site built around one idea: the movies make the perfect first date. We match you with singles near you who want to see the same films, like the same food, and are looking for the same kind of connection.
Is it free to join?
Yes. Creating an account, building your profile and searching for dates are all free.
Who can join?
Anyone 18 or older with a valid email address. Every account verifies its email before it can search for or be shown to other members.
Which areas do you cover?
We currently support members across the United States, using your 5-digit ZIP code to place you on the map.
Matching
How does matching work?
Two members only match when each wants to meet the other's gender and each falls inside the other's age range. Matches are then ranked by a compatibility score built from your favorite movie genres, the cuisines you enjoy, your relationship goal, and your showtime, seating, popcorn and after-movie preferences.
Why do you ask such specific questions?
Every profile question has a fixed set of clearly different answers — for example, "Evening (5pm – 9pm)" instead of a vague "evenings". That way a match on a preference really means you agree, rather than two people describing the same thing in different words.
How does the search radius work?
You choose how far you're willing to travel: 5, 10, 25, 50 or 100 miles. The radius works both ways — you only see someone when they are inside your radius and you are inside theirs, so nobody is matched with someone who wouldn't make the trip.
Can I search from where I am right now?
Yes. On the Find a date page, choose "Use my current location" and your browser will ask permission to share your position. We use it only to find the nearest ZIP code for that search — it is never stored or shown to anyone.
Safety & privacy
What can other members see about me?
Your first name, age, city, approximate distance, photo, bio and your movie and food preferences. Your last name, email, phone number and exact location are never shown.
Can I hide my profile?
Yes. Untick "Show me in date searches" on your dating profile and you will disappear from everyone's results until you switch it back on.
Any tips for a safe first date?
Meet at the theater rather than being picked up, tell a friend where you're going, keep your phone charged and arrange your own ride home. If anything feels wrong, leave and let theater staff know.
How do I report someone?
Open their profile or your conversation with them and choose "Report". Pick what happened, add any details, and we'll attach your conversation so our team can review it. Reports are confidential — the member is never told who reported them — and you can block them at the same time.
What happens when I block someone?
Blocking works both ways: you disappear from each other's date searches, they can no longer see your profile, and neither of you can message or video-call the other. They aren't notified. You can unblock anyone from "Blocked members" in your dashboard.
Your account
How do I change my profile?
Sign in and open "My dating profile" from your dashboard. Changes take effect in searches immediately.
How do I delete my account?
Open Profile settings from your dashboard and use "Delete account". Your account and profile are removed permanently.